Minnesota libraries went fine-free, then waited to see: Would patrons hoard all the books?
When Maureen Hartman, a deputy director of the St. Paul Public Library, tells a new acquaintance where she works, they often respond with shame.
"The first thing they say to me is, 'Omigod, I have some books overdue, I'm so sorry,' " she said. "I do not want that to be the first thing that somebody thinks about when they think about the library."
It isn't now.