January - March 2018
- Stakeholder mapping
- Interview questions identified
- 53 Library Design Fellows trained to conduct empathy interviews
April 2018
- 400 stakeholders and community members interviewed
- More than 200 people attend two public listening sessions
- Seven community pop-up meetings are held throughout Saint Paul
- More than 1,600 Library users complete an online survey
- Nearly 250 Library staff members interviewed at annual spring Staff Day
May-July 2018
- Ideation Team meets for two, four-hour sessions to synthesize data
- Community insights defined from data
August-September 2018
- Feedback collected from Library staff members and stakeholders
- New Library mission, vision, and values created
October 2018
- New Library strategic direction and goals developed
December 2018 - January 2019
- Present to Library Board
Thank the community and launch plan
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