Cmaxwell

January - March 2018 Stakeholder mapping Interview questions identified 53 Library Design Fellows trained to conduct empathy interviews April 2018 400 stakeholders and community members interviewed More than 200 people attend two public listening sessions Seven community pop-up meetings are held throughout Saint Paul More than 1,600 Library users complete an online survey Nearly 250…

Our community engagement sessions were dynamic, energizing, uplifting, and eye-opening. We heard from thousands of people across Saint Paul from all ages, races, backgrounds, and life experiences. Several common themes emerged from this process. People want libraries to focus on young people and families. Emphasis was placed on providing young people and families with access…

To inform our strategic planning goals, we completed four major learning and engagement efforts between March and May 2018. Every neighborhood in Saint Paul and every library location was represented in this community learning effort. Empathy Interviews More than 50 Library staff members were trained in the process of conducting empathy interviews — an approach…